Sparkle Moissanite is dedicated to creating a safe and convenient online platform for jewelry shopping. We understand that purchasing jewelry online for the first time may feel uncertain, which is why we focus on providing clear and accurate product information along with comprehensive support, ensuring you feel confident and comfortable throughout the shopping process. With Sparkle Moissanite’s international shipping service, we ensure your jewelry is delivered safely, no matter where you are. Choosing Sparkle Moissanite means enjoying an easy, transparent, and reliable online jewelry shopping experience, enabling you to shop at your own pace and complete your journey with confidence.

The photos and videos on the Sparkle Moissanite website are all taken using real products, ensuring that customers can clearly see the actual items and how they look when worn.

Shopping with us is simple and effortless! Browse our exquisite collection, select your desired item, choose the right size, and add any customization options. Then, add the item to your cart and proceed to checkout. Follow the prompts to enter your shipping information and payment details, confirm your order, and complete your purchase.

Registering an account enhances your shopping journey by streamlining the process and allowing you to easily monitor your orders. However, if you prefer, you can proceed to checkout as a guest without creating an account.

In certain cases, we can assist with order modifications. If you need to change product details or the shipping address after placing an order, please contact our customer service team within 12 hours at hello@sparklemoissanite.com. We will do our best to accommodate your request; however, please note that changes may not be possible once the order has entered the shipping process.

Once your order is completed, you will receive an order confirmation email right away. This email will include all the details of your order and acts as your receipt, confirming that your order is being processed. Don’t forget to check your inbox, as well as your spam or junk folders, to ensure you don’t overlook it!

We offer payment options including credit cards, debit cards, and PayPal.

All orders come with free shipping! We use standard shipping services, with delivery times of approximately 7-14 business days.

Shipping is free—always! No matter where you are, we’ll deliver your chosen jewelry to your doorstep at no cost.

Don’t worry! Please send an email to our customer service team at hello@sparklemoissanite.com. 1. If there’s a delay due to production adjustments (we do our best to avoid this), we’ll notify you immediately and provide a personalized solution. 2. If it’s a shipping issue, we’ll follow up promptly, investigate the matter, and resolve it as quickly as possible. At Sparkle Moissanite, we’re committed not only to delivering stunning jewelry but also to providing you with peace of mind throughout your shopping experience. No matter which stage of the process you’re in, we’ve got your back!

To prioritize security, we only ship to residential addresses. Unfortunately, we cannot deliver to PO boxes, parcel lockers, APO, or FPO addresses. Additionally, to guarantee the safety of your package, a signature will be required upon delivery.

As long as the product is undamaged by human causes, you may request a return within 30 days of the product being shipped. Return shipping costs must be covered by the customer. If the request exceeds 30 days, we will not be able to process the refund.

To initiate a return or exchange, simply contact our customer support team via email to request a return authorization. They will provide detailed instructions and guide you through the process to make it as smooth and stress-free as possible.

For any return issues, our after-sales support team is ready to assist you. Please email us at hello@sparklemoissanite.com, including your order number and a brief description of the issue to expedite your request.

Refunds are usually processed within 14 business days after we receive and inspect your returned item. Once we verify that the item is in good condition, your refund will be issued promptly.